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Advanced employee investigation interview skills and tactics

Who should attend

This advanced employee investigation skills and tactics training course is aimed at those who are specialising in the conduct of employee investigations. It is assumed that delegates have either attended our Employee Investigations course or have experience of leading internal investigations.

Synopsis

In recognition of the rising expectations judges have of an employer's investigation process and documentation, and the ever increasing complexity of some employee investigations, more and more organisations are recognising that the conduct of investigations is a specialist role, and developing in-house teams of dedicated management investigators.

Witness interviews are often the most time consuming and complex element of the investigation process. Often, an investigator relies solely on witness evidence to reach conclusions.  What do you do when the witness is emotional, won’t talk or shut up? Investigators must plan their interviews to ensure they focus on the facts and avoid getting distracted by melodrama. Based on practical scenarios, this course focuses on the investigation interview.

Programme

Preparation and structure

  • planning the structure and areas of focus
  • building in flexibility
  • using ‘hard’ evidence

Effective questioning

  • use of probing and funnel questioning techniques
  • avoiding compound, leading and accusatory questions
  • applying fairness and balance
  • developing the facts, testing and validating the evidence
  • how far can you go?

Objectivity and focus on facts

  • avoiding opinion, speculation and early conclusions
  • what should you disclose?

Anticipating and handling difficulties

  • dealing with reactions from reluctance to hostility
  • tactics and diversions
  • perception and recall: the ‘human element’

Evaluating evidence

  • validation and corroboration
  • making findings and drawing

The maximum number of delegates on this course is 12

Download the full Advanced employee investigation interview skills and tactics training course programme

Advanced employee investigations skills training

Cost: £499

All prices are exclusive of VAT

Group discount:

10% discount for delegate 2 and subsequent delegates.

Online payment discount: 5%

Select a date

14/12/2017
Manchester
09:30 - 16:30 (Local time)
Book this course
21/02/2018
Leeds
09:30 - 16:30 (Local time)
Book this course

Annual training course brochure

You can open an interactive version of our training course brochure. Alternatively, to order your free copy and/or to add your name to our mailing list to receive regular course updates, complete our training request form.