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Retail and Business FS vodcast series: FS Complaints Handling and CMC's update

  • United Kingdom
  • Financial services disputes and investigations
  • Financial services - Retail finance



This vodcast gives a brief summary of the themes discussed at our complaint handling and claims management regulation event in September 2018.  It was a timely event following the independent review of FOS and preparations for the FCA to take over the regulation of Claims Management Companies.  The vodcast also covers emerging trends to look out for in the coming months.