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Consumer

Businesses are required to comply with extensive laws and regulations designed to protect consumers. Our experienced team can advise you on all aspects of consumer law.

Experienced consumer lawyers

Our wide geographic coverage allows us to coordinate multi-jurisdictional advice on consumer protection issues, whether in the context of proposed business arrangements, new products, enforcement actions or litigation. Our substantial regulatory experience can help provide you with pragmatic and innovative methods to ensure you can deal with any consumer law issues quickly and effectively.

Our consumer service offers a wide range of support, including:

  • review marketing information (including information contained on websites) to ensure it complies with consumer protection laws, especially in highly regulated areas such as financial services
  • structure business arrangements involving sales to consumers to comply with the extensive and overlapping laws and regulations in this area
  • advise on potential liabilities to consumers and private rights of action
  • advise on data protection and data privacy requirements with respect to the use of personally identifiable information and other data protected by privacy laws
  • advise on returns policies offered to consumers both in-store and online
  • negotiate settlements with attorneys general or consumer protection agencies
  • supporting non-EU clients on the launch of their products and services within the EU
  • conducting due diligence in corporate acquisitions, in compliance with consumer law
  • advising on all elements of e-commerce, including cooling-off periods, online terms and conditions and website terms of use
  • offering advice and support where businesses face challenges from individual consumers or regulators

Contact our consumer law team

If you would like any further information or need advice on consumer law, contact our legal team.

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© Eversheds Sutherland 2023. All rights reserved. Eversheds Sutherland is a global provider of legal and other services operating through various separate and distinct legal entities.

Eversheds Sutherland is the name and brand under which the members of Eversheds Sutherland Limited (Eversheds Sutherland (International) LLP and Eversheds Sutherland (US) LLP) and their respective controlled, managed and affiliated firms and the members of Eversheds Sutherland (Europe) Limited (each an "Eversheds Sutherland Entity" and together the "Eversheds Sutherland Entities") provide legal or other services to clients around the world. Eversheds Sutherland Entities are constituted and regulated in accordance with relevant local regulatory and legal requirements and operate in accordance with their locally registered names. The use of the name Eversheds Sutherland, is for description purposes only and does not imply that the Eversheds Sutherland Entities are in a partnership or are part of a global LLP. The responsibility for the provision of services to the client is defined in the terms of engagement between the instructed firm and the client.