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Consumer law - Our consumer law capability

How can we help?

  • experienced consumer team
  • global coverage
  • transparent pricing and cost certainty
  • training options
  • extensive sector knowledge and experience
  • full service consumer team

The customer journey

Consumer facing materials

Customer experience

Sales channels

  • websites and marketing materials
  • terms and conditions of sale
  • consumer disclaimers
  • product warranties and guarantees
  • website terms of use
  • app terms and conditions
  • consumers’ legal rights and remedies
  • returns policies
  • complaints policies
  • managing regular and consumer watchdog challenges
  • working with third party partners
  • retail stores
  • e-commerce
  • other distance selling
  • outlets
  • cooling off period
  • sales processes
  • the internet of things

Sector focus

The Consumer law team supports clients across a range of sectors and offers dedicated experts focusing on the following sectors:

  • retail and leisure
  • TMT
  • education
  • energy
  • financial services
  • health
  • transport
  • automotive
  • life sciences
  • care providers

Full service

Data protection and privacy



  • data protection and privacy issues involving consumers
  • EU General Data Protection Regulation
  • online portals, privacy notices and cookie content
  • mechanisms
  • one stop shop to financial services sector in connection
  • with launch of new retail products to consumers
  • including consumer credit, payment services and wider
  • financial services
  • consumer law enforcement
  • product liability
  • labelling and pricing
  • working with our student law experts on issues affecting
  • education institutions
  • over 60 offices around the world
  • truly international service
  • consumer law advice from local lawyers around the world where consumer law varies dramatically and compliance with local consumer law is often a mandatory requirement
Commercial law InView - watch our videos here