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Consumer law: Our experience

Our Consumer Law Matthew Gough shares recent examples of work.

Matthew Gough

T:+ 44 292 047 7943


Matthew Gough, Partner, consumer law

What we are seeing more of in the consumer sector are European projects. Two years ago the Consumer Rights Directive came into law, which means clients need to know the answer across Europe, so we’ve recently advised a telecoms provider and a leading hotel group on compliance with the Consumer Rights Directive across the whole of Europe, which has involved using all of our offices and the firms we know very well to deliver advice for each country. We particularly look at Europe because of the Consumer Rights Directive but recent projects have meant just looking at consumer law in the US, Canada, Australia, Japan, because clients have multinational, global businesses now, which means that they need the answer sometimes in every country in which they operate.