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Driving Service Excellence

We provide our clients with an integrated service-led approach to the delivery of legal services, focused on bringing up to date, modern, best practice to drive service excellence.

Embedded within our business are legal project managers, legal technologists, business analysts, developers, change managers and knowledge and service design experts, all of whom work alongside our legal teams in providing an integrated service to our clients. Many of these individuals have a practice-specific expertise and particular focus so as to provide a more tailored solutions for our clients on their most complex or strategic matters.

Legal service delivery

Our approach to service excellence is defined by four key pillars:

Legal technology

Legal technology icon We use legal technology to augment the provision of legal services, ensure consistent high quality and find efficiencies. Find out more about legal technology

Client-facing knowledge

Client Facing Knowledge icon To support the pressures of a changing regulatory environment we have developed a number of knowledge-based solutions. Find out more about client-facing knowledge

Service delivery

Service delivery icon We provide a well-designed service to ensure we meet your needs and surpass expectations. Find out more about service delivery

Legal project management

Legal project management icon Professional project management gives you greater control and transparency over your legal matters. Find out more about legal project management

Find out more about service excellence

For more information on our approach to service excellence please get in touch.

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© Eversheds Sutherland 2023. All rights reserved. Eversheds Sutherland is a global provider of legal and other services operating through various separate and distinct legal entities.

Eversheds Sutherland is the name and brand under which the members of Eversheds Sutherland Limited (Eversheds Sutherland (International) LLP and Eversheds Sutherland (US) LLP) and their respective controlled, managed and affiliated firms and the members of Eversheds Sutherland (Europe) Limited (each an "Eversheds Sutherland Entity" and together the "Eversheds Sutherland Entities") provide legal or other services to clients around the world. Eversheds Sutherland Entities are constituted and regulated in accordance with relevant local regulatory and legal requirements and operate in accordance with their locally registered names. The use of the name Eversheds Sutherland, is for description purposes only and does not imply that the Eversheds Sutherland Entities are in a partnership or are part of a global LLP. The responsibility for the provision of services to the client is defined in the terms of engagement between the instructed firm and the client.