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iSON partners with CSS to bring business process outsourcing solutions to Africa

  • South Africa


    We are proud to have advised iSON Xperiences in respect of its acquisition of a majority shareholding in financial recovery service provider, Credit Solutions Services Group (the CSS Group). iSON Xperiences is a leading multinational customer service provider, with a workforce of over 18,000 team members across 18 countries.

    Both companies are experienced and skilled in developing and implementing innovative customer experience management solutions (including business process outsourcing (BPO), voice and non-voice contact centre solutions and back-office operations) and credit management solutions. Following the transaction, the parties will focus on providing specialist services in the banking, telecommunications, retail and financial services industries in key markets of South Africa, Egypt, UK, the USA, India and Europe.


    This information is for guidance purposes only and should not be regarded as a substitute for taking legal advice. Please refer to the full terms and conditions on our website.

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