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Forthcoming events and seminars

Are Your Student Contracts and Collaborative Arrangements Compliant with Consumer Law?

Who should attend

Staff of further and higher education providers who have responsibility for negotiating and implementing the “student contract” including those working in marketing, recruitment, admissions, registry, international, programme leaders, heads of department, deans, student services, PVCs and senior management teams.

Synopsis

The consumer law framework in the UK has undergone major reform which directly affects further and higher education providers and the “student contract”. This legislative reform has come at the same time as scrutiny by the Competition & Markets Authority (CMA) of higher education providers’ compliance with consumer law as it applies to the student contract.

Whilst the CMA’s consideration has focussed on traditional HE providers, consumer law applies also to further education colleges’ FE and HE provision and to private providers.

In response to continuing sector scrutiny, education providers have been reviewing their student contracting processes to ensure compliance with the consumer law framework. Failure to comply exposes providers to significant risks including complaints and legal claims, criminal liability and reputational damage.

On the other hand, compliance with consumer law can bring positive outcomes for providers including happier students, better student satisfaction survey results and competitive advantages.

Against this background, this seminar will consider the key student contract and consumer law challenges which arise for providers in respect of collaborative (franchised and validated) provision with home and overseas partners. It will also address the key student and staff immigration challenges which arise in this context.

The seminar will offer practical guidance on entering into and managing collaborative arrangements and identify the pitfalls which can trap the unwary provider. It will also provide delegates with an opportunity to share experiences and identify “best” practice.

• When is the “student contract” made, and with which providers will students have a contract?

• How should student contracts and overarching collaborative/validation arrangements align?

• With what information should students be provided, by which provider and when?

• How can providers ensure that their “terms and conditions” are fair and lawful?

• What are the different considerations and contract terms required for international students?

• What considerations arise if providers are in different legal jurisdictions?

• What should providers keep in mind when using agents, especially overseas?

Case scenarios will be used to illustrate the key legal and practical issues of which providers should remain mindful.

 

 

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