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Hassle-free ICT - Optimising success and reducing risk

Who should attend

This Hassle-free ICT training course is suitable for buy-side and supply-side – CTOs, CIOs, directors and senior managers responsible for IT procurement, outsourcing or supply.


Procuring, outsourcing or delivering complex ICT is rarely straightforward. Issues can start early and may expand and escalate if the project, or service, under-performs, leading to disruptive and costly disputes, re-negotiations, exits and claims.

Getting it right from the start will help to ensure a better outcome, reduce the risk of disputes arising or, if they do, put you in a better position to respond and resolve them. Active management of the contract, and addressing warning signs throughout, are critical to success.

This seminar covers the contract lifecycle, from set-up to termination and transition. We focus on options, optimising the contract, pitfalls to avoid, as well as guidance on how to reduce risk throughout.


9.00am registration and coffee, 9.30am start


  • procurement, outsourcing and development options and trends
  • project/service definition
  • the risks and effects of misrepresentation

Requirement setting

  • getting the most from workshops and other options
  • risks with lack of definition


  • use and abuse of governance structures
  • early warning mechanisms
  • what to document
  • avoiding damaging disclosures

Dealing with issues and breaches

  • identifying and reporting issues and breaches
  • the importance of capturing current status
  • recovery and remediation plans
  • rights and remedies
  • protecting positions whilst seeking to resolve breaches: waiver and other pitfalls
  • use of audit rights

Change control and re-negotiation

  • mechanisms to keep control
  • avoiding changes outside of the contract
  • approaching re-negotiations without prejudicing your position

In-flight introduction of third party consultants

  • risks with their use
  • reporting and legal privilege

Termination and transition

  • key points to consider in pre-termination exit planning and transition support
  • contractual termination rights and notice
  • common law right to terminate
  • assessing the injunction risk
  • risks regarding new third party providers

Dispute resolution

  • dispute resolution options and trends
  • court assistance

12:30pm close, followed by lunch

Download the full  Hassle-free ICT training course programme

Cost: £149

All prices are exclusive of VAT

Group discount:

10% discount for delegate 2 and subsequent delegates.

Online payment discount: 5%

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Annual training course brochure

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