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Advanced employee investigations: skills and tactics

Who should attend

Those who regularly conduct employee investigations and who wish to develop their approach to investigation interviews. It is assumed that delegates have experience of internal investigations. The course will not cover the legal requirements of conducting investigations.

Synopsis

Because of the rising expectations judges have of an employer’s investigation process, and the increasing complexity of some employee investigations, some organisations recognise investigation as a specialism and they are developing in-house teams of dedicated investigators.

Witness interviews are often the most time consuming and complex element of the investigation process. Often, an investigator relies solely on witness evidence to reach conclusions.  What do you do when the witness is emotional, won’t talk or shut up? Investigators must plan their interviews to ensure they focus on the facts and avoid getting distracted by melodrama. Based on practical scenarios, this course focuses on the investigation interview.

Programme

09.00 registration and coffee, 09.30 start

Preparation and structure

  • planning the structure and areas of focus
  • building in flexibility
  • using ‘hard’ evidence

Effective questioning

  • use of probing and funnel questioning techniques
  • avoiding compound, leading and accusatory questions
  • applying fairness and balance
  • developing the facts, testing and validating the evidence
  • how far can you go?

Objectivity and focus on facts

  • avoiding opinion, speculation and early conclusions
  • what should you disclose?

Anticipating and handling difficulties

  • dealing with reactions from reluctance to hostility
  • tactics and diversions
  • perception and recall: the ‘human element’

Evaluating evidence

  • validation and corroboration
  • making findings and drawing conclusions from the evidence
16.30pm close

Download the full Advanced employee investigation interview skills and tactics training course programme.

Advanced employee investigations skills training

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