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Complaint management - a key element to optimise customer service

On 14-15 July in Warsaw the “Complaint management - a key element to optimise customer service” workshops will take place. The group of speakers will include: Paweł Lipski and Dr Aleksandra Kunkiel-Kryńska. The event is organised by Puls Biznesu.
Increasing awareness of consumers’ rights results in a constant increase of the level of customer services. Despite the high quality of products and services, companies have to reckon with the possibility of dissatisfaction on the part of the customer and the ability to file a complaint. Businesses realise that in an increasingly saturated market, the struggle for a new customer requires high levels of investment and, above all, appropriate and professional customer service.
The workshops will be an opportunity to find answers to key questions that arise in the daily decision-making and in developing long-term strategies and cooperation with customers.
The event is aimed at persons interested in professional service complaints, including employees and managers of the following departments: complaints, quality, service, customer service; persons working in the office customer service, hotline.
During the workshop, the participants will learn:
how to effectively resolve complaints
how to organise an effective process for handling complaints
how to build customer loyalty
what is the Complaints Management Experience characterised by
how to deal with a disgruntled Customer
how to take care of the emotions of the Customer in response to complaints
If you want to share this article with others, use the attached link or buy a license http://sklep.pb.pl/offer/licencja. This will help us in providing you with a valuable content. Terms of use of the articles http://pulsbiznesu.pb.pl/3980705,17768,regulamin-korzystania-z-artykulow-prasowych
Dr Aleksandra Kunkiel-Kryńska and Paweł Lipski will lead part of the workshop devoted to the legal aspects of the handling of complaints. Their speech will include, among other things:
issues of contract templates used in practice
unfair market practices used by online shops
the consequences of unfair market practices
liability for damages related to the defect of goods

More information and registration form
http://konferencje.pb.pl/konferencja/970,zarzadzanie-reklamacjami-kluczowy-element-optymalizacji-obslugi-klienta

On 14-15 July in Warsaw the “Complaint management - a key element to optimise customer service” workshops will take place. The group of speakers will include: Paweł Lipski and Dr Aleksandra Kunkiel-Kryńska. The event is organised by Puls Biznesu, one of the leading Polish business dailies.

Increasing awareness of consumers’ rights results in a constant increase of the level of customer services. Despite the high quality of products and services, companies have to reckon with the possibility of dissatisfaction on the part of the customer and the ability to file a complaint. Businesses realise that in an increasingly saturated market, the struggle for a new customer requires high levels of investment and, above all, appropriate and professional customer service.

The workshops will be an opportunity to find answers to key questions that arise in the daily decision-making and in developing long-term strategies and cooperation with customers.

The event is aimed at persons interested in professional service complaints, including employees and managers of the following departments: complaints, quality, service, customer service; persons working in the office customer service, hotline.

During the workshop, the participants will learn:

  • how to effectively resolve complaints
  • how to organise an effective process for handling complaints
  • how to build customer loyalty
  • what is the Complaints Management Experience characterised by
  • how to deal with a disgruntled Customer
  • how to take care of the emotions of the Customer in response to complaints

Dr Aleksandra Kunkiel-Kryńska and Paweł Lipski will lead part of the workshop devoted to the legal aspects of the handling of complaints. Their speech will include, among other things:

  • issues of contract templates used in practice
  • unfair market practices used by online shops
  • the consequences of unfair market practices
  • liability for damages related to the defect of goods